Service and guarantee
Best of Wines is at your service 24 hours a day. You can contact us by email and by telephone during working hours. You can also visit us in person at our shop in Bussum.
Please call us on from Monday until Saturday between 09.00-18.00 (GMT+1) at +31 (0)35 678 0310
Our store is opened from Tuesday to Friday between 09.30-18.00, on Saturdays between 09:30-17:00, and on Mondays between 13.00-18.00.
We will respond to every query within 24 hours. While our service is highly recommended by our clients, we strive to improve our procedures every day.
Guarantee on your bottle
Our service is particularly important if you are not satisfied with the product you have received. There are two possible defects for which we are immediately available to assist you: you receive a broken or damaged bottle from us, or the bottle turns out to be defective when opened.
Damage
If you receive a damaged bottle, we will compensate you as best we can, either by sending a replacement item or by offering other, more appropriate compensation. As soon as you receive a damaged product, please report this to us as soon as possible. We will assess the damage and offer you a suitable solution.
Bottle with a defect
Wine is a natural product and, no matter how well it has been stored, defects can always occur in a bottle of wine. Think, for example, of wine that has been affected by cork. If you have a wine with such an effect, we can offer a guarantee if we also observe this defect ourselves. It is therefore necessary to return a bottle that contains cork, for example, to us as soon as possible. After observing the defect, ensure that the bottle is closed and stored in a cool place as soon as possible before returning it and contact us within 48 hours of observing the defect. Check our Terms of Delivery for detail.
